AI Voice Agents for E-Commerce & Retail
Voice AI that confirms COD orders, recovers abandoned carts, handles order-tracking and returns calls, and wins customers back — 24/7, in 70+ languages, from ₹5/min.
The calls slipping through today.
What a good result looks like.
What the agent handles for E-Commerce & Retail.
COD order confirmation
Calls customers to confirm cash-on-delivery orders before dispatch, cutting failed deliveries and return-to-origin losses.
Abandoned-cart recovery
Reaches hesitant shoppers within minutes of drop-off and brings the checkout back to completion.
Order tracking & updates
Handles "where is my order" and delivery-update calls around the clock, even during sale spikes.
Returns & exchange intake
Captures return and exchange requests cleanly and routes them, without tying up your team.
Reorder & win-back
Calls past buyers at the right moment to prompt a reorder or re-engage lapsed customers.
Questions E-Commerce & Retail teams ask.
Can it connect to our store and order system?
Yes. It integrates with common storefronts, order-management systems and CRMs via API and webhooks, so it can read order status and write confirmations, return requests and outcomes straight back.
How does COD confirmation reduce return-to-origin?
It calls the customer before dispatch to confirm the cash-on-delivery order and address. Orders that cannot be confirmed get flagged before they ship, so you stop paying forward-and-return logistics on fake or unsure orders.
Will it cope with sudden volume during a sale?
It runs thousands of concurrent calls without slowing down, so confirmation, tracking and recovery calls keep flowing through festival and flash-sale spikes that would overwhelm a human team.
Can it handle calls in the customer language?
Yes — 70+ languages with natural mid-call switching, so a Tamil, Hindi or Hinglish buyer gets a confirmation or tracking call in the language they are comfortable with.
Put a voice agent to work for your e-commerce & retail calls.
Tell us the calls you want handled and your monthly volume. We will map the fastest path to going live — usually within days, from ₹5/min.