Ongoing SupportOngoing Support
Ongoing Support
for your next stage.
Provide agreed support for Shopify store updates, fixes, improvements, and operational changes. We shape the work around your store, customers, and day-to-day operation.
A clear scope first. Work planned around your store and team.
Store updates and fixesTheme and app supportSmall improvements by agreementClear priorities and communication
01 / THE APPROACH
Get a practical support arrangement for the work your Shopify store needs over time.
Ongoing support is scoped around the agreed services, response expectations, and monthly workload. We start with your current store, customer journey, and business priorities, then agree the work and measures of success before implementation.
Theme and app support
↗Small improvements by agreement
↗Clear priorities and communication
↗02 / WHO IT’S FOR
Who this is for
For teams that need a reliable partner for ongoing store upkeep or a backlog of improvements.
Lean ecommerce teams
You need extra capacity for store work without hiring a full in-house team.
Busy store owners
Maintenance tasks compete with product, customer, and fulfilment work.
Stores with a backlog
You want to address improvements in a clear, agreed order.
03 / HOW IT WORKS
Our ongoing support process
Work through ongoing support in clear stages, with priorities agreed before implementation.
- 01
Review
Understand your store, goals, current tools, and the work already in place.
- 02
Review priorities
List current issues, planned changes, and support expectations.
- 03
Agree a support plan
Set the support scope, communication, and working cadence.
- 04
Review and improve
Check the agreed work with you and identify any useful next steps.
04 / CLEAR SCOPE
Pricing and scope
We prepare a tailored estimate after understanding your store and requirements. No fixed starting price is published for this service.
Get a scoped estimate- Defined deliverables and responsibilities
- Scope matched to your store and existing setup
- Any ongoing work agreed before it starts
05 / FAQ
Questions about ongoing support.
Have a question that’s specific to your catalogue or operations? Include it in your enquiry and we’ll review it with you.
What does Ongoing Support include?
Ongoing support is scoped around the agreed services, response expectations, and monthly workload. The final scope is agreed after we review your store, goals, and existing setup.
Can you work with my existing Shopify store?
Yes. We can review an existing store and focus on the specific changes, integrations, or growth work it needs.
How is the project priced?
Pricing depends on the store, requested work, integrations, and timeline. We provide a scoped estimate before work begins; no starting price is published for this service yet.
06 / START A CONVERSATION
Let’s talk about ongoing support.
Tell us about your products, plans, and what you need the store to handle. We’ll follow up to understand the scope.
01
Share the essentialsYour products, launch plans, and any tools you already use.
02
Agree on a clear scopeWe’ll discuss the work before sending an estimate.